A year or two ago I joined Columbia House DVD club, the first time. I had no complaints about their service up until the end of 2006, when they canceled a DVD order without bothering to tell me why. It was only after I had written to Columbia House to ask why my order had been canceled that I received a cancellation notice, and a reason (one of two, contradictory, explanations that they would get for this one canceled order).
Columbia House claimed that the DVD, that I have a printed receipt for, was out of stock and they would not be getting any more of that DVD set, “Superman - The Ultimate Collector's Edition,” from the studio.
For some reason, I felt that the canceled order had more to do with my using $20.00 in FunCash, earned from buying DVDs over the past year, on a DVD that was already on sale gore a great price when I made the purchase. I would have saved about $79.00 off the listed price, and I felt Columbia House was backing out of the deal because of that.
Needless to say, this made me bit angry, angry enough, in fact, to cancel my membership with Columbia House. They could keep the $20.00 in FunCash for all I cared. When they asked why I was canceling my membership, I told them the truth, it was because they did not honor the DVD purchase I was given a receipt for. The support dude then told me if I wait another month they would have the DVDs in stock again. The reason they canceled my order was because, the support dude said, the DVD set was defective.
Now I had two vastly different reasons why Columbia House canceled that one DVD set. This only confirmed my feeling that I was being had, so I confirmed my cancellation of their services.
A few months went by and their frequent requests to get me to rejoin went unanswered. But finally, I decided to give Columbia House one more try. After all, except that one time, I had not had a problem with Columbia House.
Well, I am sad to say that things were not better on the second try with Columbia House. In fact, their service was much worse this time.
It all started with a pre-order of Casino Royal, the latest James Bond DVD. I made the order and went about my business. Then, a few days later, I received an e-mail notice that the Director’s Selection of the month is the Casino Royal, the DVD that I had already ordered. Wondering why I would receive a notice about a DVD I already ordered, I decided to check on the status of that previous order before I declined the Director’s Selection. When I checked my order history, there was no listing for my previous order of Casino Royal. What? Did they drop another one of my orders? It sure looked like it.
I sent support an email complaining about dropped orders and then confirmed the Director’s Selection, because I did want that latest 007 DVD. I have not had a chance to see Casino Royal yet.
Again, I went about my business as usual, pretty much forgetting about the issue, when finally, support answered my e-mail complaint. They had, I was told, dropped my Director’s Selection and restored my first order, for the higher price, of course. My reply to this is not worth repeating (and not fit for a PG-13 forum). Anyway, it wasn’t pretty.
Again, I went back to business as usual, although still steaming at the shear ineptitude of Columbia House support… not realizing just how much worse things were about to get.
To shorten this tale, I will jump to the end now. Yesterday, I checked my order status to see when I would be getting that Casino Royal DVD. Well, to my surprise, I found that I will soon be getting four or five copies (at this point, it is unclear just how many) of Casino Royal. Worse; I found out today, they have already deducted those DVDs from my bank account. So much for the planned grocery shopping trip today! Those jerks just drained my bank account. Fortunately, there was enough to cover the cost but there are no longer enough funds to buy food with!
Without authorization, Columbia House stuffed my account with extra copies of the DVD I ordered, and then made unauthorized withdrawals of my bank account for those DVDs. And they had the gall to charge me for the Director’s Selection, at the full price, and not the sale price I had originally ordered it at… the one, I was told, they canceled.
So, as far as Columbia House goes, my recommendation is that this service should be avoided at all cost. Something happened to Columbia House within the last year. In early 2006 they were just fine; by the end of 2006 things were starting to go wrong. Now, still early 2007, Columbia House has turned into a den of thieves.
I will never trust Columbia House again!
So, how do I rate this company, from “Greatest thing ever” to “I want my money back”
I want my money back, right now, thieves!!!